Our policy lasts 72 hours.
If 72 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or return.
To submit a return or exchange email [email protected]
To complete a return, we require a receipt or proof of purchase.
Several types of lead products/services are exempt from being returned or exchanged including:
Data list leads.
Client acknowledges upon placing an order for (aged/trigger/data) that he/she and the company they represent accept all products/services “AS IS” and without warranties or representations.
Refunds (if applicable)
Once your return is received and reviewed, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
To exchange an unqualified lead, log into our lead system https://www.lead-backoffice.com/ (every account has a login), click on leads, click on leads manager, click on the lead you want to return, right-click (or from the top bar menu there is a returns button too), click on return, and provide us reason for return please.
Please submit exchanges timely in under 48 hours.
All leads are time stamped so we have proof of time delivery in our lead system.
AWR reviews leads being submitted for a replacement every Monday by 5 pm est. for approval/denial.